Returns and Exchange
Return and Exchange Policy:
We do realise that there are instances when you may wish to exchange a product that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions:
- The product being returned for exchange should be in unused condition, with its original tags intact.
- The product was not purchased on discount.
- The product was not a custom tailored piece.
- Only one exchange is permitted against each purchase.
- If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue coupons which you can redeem against a purchase within the next 90 days
- In any circumstances if you receive a product in damaged condition mail us at firstname.lastname@example.org or contact us on 9654439852 / 9871546451 with a picture and order number of the product and our customer support will guide you on how to go further with it.
- Note: If you purchase a product from any Sale or Offer then that product is not eligible for exchange until and unless there is a Size issue (only applicable once) or the product you have received differs from the one that you ordered. If you ordered for a custom tailored piece then that piece is not eligible for exchange. We do not give any refund or return on our products bought from Sale or an Offer.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED
- Kindy send a mail to email@example.com
- Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
- Please ensure that the return packets are securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
- No Products bought online on or through our website or any third party can be exchanged at an offline store or any Trunk Show in any circumstances.
ONCE WE RECEIVE THE PACKAGE
- Our team will determine if it is fit for replacement and send you a mail informing you of the same.
- If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount.
- The refund coupon must be redeemed against a purchase made in the next 90 days.
- The replaced item will be dispatched to your address immediately.
- If deemed not fit for return, we will send the goods back to you.
- Processing and closing of an exchange issue may take 10 business days at our end.
- Note: Customers cannot return or exchange an item which has been purchased online 3rd party website at any of our retail stores or vice versa. Customers cannot return or exchange an item which has been purchased on discount.